Shipping policy

Shipping costs within Germany


For orders under 50,00€ we charge a postage and packaging fee of 4,90€. 
Orders over 50,00€ are shipped free of charge. 


Shipping costs within EU member states

For orders under 150,00€, we charge a postage and packaging fee of 9,90€.
Orders over 150,00€ are shipped free of charge.


Worldwide shipping

For orders under 250,00€, we charge a postage and packaging fee of 16,90€. 

Orders over 250,00€ are shipped free of charge. 

If the delivery is to a non-EU country, additional customs duties, taxes or fees may be payable to the relevant authorities there. We recommend that you check the details with the customs or tax authorities before placing your order. 

Delivery times 

Delivery in Germany takes place within 2 to 4 working days at the latest, and to all other EU countries within 4 to 8 working days (Monday to Friday, excluding public holidays) after conclusion of the contract.  

 

We ship all deliveries via DHL GoGreen. 

Returns

Please fill out the return slip enclosed with the delivery and send the unwashed goods with sufficient postage to:

loud + proud GmbH
Kasernweg 4
D-91217 Hersbruck

Upon receipt of the goods, we will issue a credit note and refund the amount using the payment method you selected at the time of purchase. You are responsible for the direct costs of returning the goods.

Orders over €250.00 are shipped free of charge.

If the delivery is to a non-EU country, additional customs duties, taxes, or fees may be payable to the relevant authorities there. We recommend that you check the details with the customs or tax authorities before placing your order.

Delivery times

Delivery in Germany takes place within 2 to 4 working days at the latest, and to all other EU countries within 4 to 8 working days (Monday to Friday, excluding public holidays) after conclusion of the contract.

 

We ship all deliveries via DHL GoGreen.

Returns 

Please fill out the return slip enclosed with the delivery and send the unwashed goods with sufficient postage to:

loud + proud GmbH
Kasernweg 4
D-91217 Hersbruck

Upon receipt of the goods, we will issue a credit note and refund the amount using the payment method you selected when making your purchase.
You are responsible for the direct costs of returning the goods.

Return policy valid for orders placed on or after 12 February 2026: 

You can return items from your order that do not fit within 14 days of receipt. The goods must be unworn and unwashed. 
Return procedure:

  • Enclose the completed return form
  • Pack the goods (preferably in our shipping packaging)
  • Returns within Germany:

Option 1: Use the return label enclosed in the package; a €5.50 return fee will be deducted from your credit note.

Option 2: Frank the package yourself and send it to the return address below.

  • Returns from countries outside Germany:
    Frank your shipment yourself and send it to the return address below.

Return address:

loud + proud GmbH
Kasernweg 4
D-91217 Hersbruck

Once we have received the goods, you will receive a refund to your original payment method. As processing may take a few days, we ask for your patience.